Field Service Engineer

3 weeks ago

Petaling Jaya, Malaysia Danaher Full time

Wondering whatâs within Beckman Coulter Diagnostics? Take a closer look.

At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youâll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, weâre working at the pace of change to improve patient lives with diagnostic tools that address the worldâs biggest health challenges. 

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.

This position is part of the BCMY Service Department located in Selangor Malaysia and will be hybrid mode. At diagnostics, our vision is to ensure that every patient has access to the right diagnostics results at the right time.

You will be a part of the Service Team BCMY and report to the Service Supervisor responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia. If you thrive in a  fastpaced and supporting role and want to work to build a world-class technical support team organizationâread on.

In this role, you will have the opportunity to:

  • Delivery quality service to meet with internal KPI requirements
  • Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
  • Attend urgent service calls to maintain the operation of critical accounts at off-hours
  • Prepare and submit field service reports, expense report, on-duty reports, and various service related reports
  • Inform service admin of the daily service calls and task arrangements for effective manpower management
  • Use and maintain the tools and equipment according to quality requirements
  • Follow the quality and safety requirements while performing service tasks
  • Handle escalated service calls and gather necessary resources and support to tackle it
  • Provide service support to activities and events organized by inter-departmental parties

The essential requirements of the job include:

  • Education â Degree or equivalent in Electronic Engineering, Science & Technology, Biotechnology, Engineering (Bioengineering/Biomedical)
  • Experience â At least 3 yearsâ experience in the same capacity in an IVD Field
  • Required Skill â Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries. Fluent in English and Bahasa Melayu

It would be a plus if you also possess previous experience in:

  • Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of the organizationâs products and services by working closely with experienced engineers
  • Experience with workflow study and knowledge with AutoCAD

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why weâll empower you to push the boundaries of whatâs possible.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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