Current jobs related to Retail Management - Penang Island - Gratitude Inc.
-
Retail Management
3 months ago
Penang Island, Malaysia Gratitude Inc. Full time**Role**:Retail Management **Timings**:Day Shift (Permanent) **Industry**:Internet / Ecommerce **Work Mode**:Work from office **Functional Area**:Retail / Consumer / Commercial Key Skills: Customer Relations Customer Service customer service analyst Customer service advisor Fluent both Cantonese and English - Qualifications - Education background: -...
-
Retail Assistant
3 months ago
Penang, Malaysia Megan Retail Sdn Bhd Full time**JOB DESCRIPTIONS**: 1. Attend to customers’ inquiries and provide customer service in meeting customer expectations 2. Resolves customer issues in a timely and professional manner 3. Manage and monitor inventory, stock and products 4. Price tagging and arrangement of stocks 5. Carry out the daily work of live operations 6. Attend and manage retail...
-
Human Resources Manager
3 months ago
Penang, Malaysia Ikano-Retail Full timeCompany Description **About IKEA Malaysia** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide...
-
Human Resources Manager
3 months ago
Penang, Malaysia Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...
-
Admin Executive Personal Assistant
4 months ago
Penang, Malaysia ISM RETAIL Full timeJob Description: - Main responsibility - Document Processing, Assist in Office General Adminstration - Handle administrative requests and queries from management - Handle and direct phone calls - Assist in preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Regularly update...
-
Manager - Personal Financial Services
3 months ago
Penang Island, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us We’re hiring for Customer Service & Operations Manager (Jalan Fetes, Penang) Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The...
-
Retail Supervisor Penang
4 months ago
Penang, Malaysia GATTI (M) SDN BHD Full time8 HOURS PER DAY = SALARY 1400-2000 + GROUP COMMISSION + INCENTIVE + OTHERS UP TO 3000-4000 /MONTH!! - Welcome Full Time, Part Time, Internship - Passionate of service & advise retail outlets customers with latest sportwear products - Good in maintains high quality in outlet display with maximum cleanliness & tidiness - Maintain good relationship with...
-
Retail Management Trainee
3 months ago
Penang, Malaysia Guardian Health & Beauty Sdn. Bhd. Full timeResponsible in assisting Store Manager/Executive in Charge for overall Outlet Operation Handle all day-to-day task at store (cash money, daily report, promotion etc) Supervise staffs (attendance, briefing, follow up) To demonstrate excellent customer service and build & maintain good rapport with customers Play an integral part in contributing towards outlet...
-
Building Supervisor Property Management
3 months ago
Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full timeTo report matters which has to be disclosed from time to time in the performance of its obligations; - To conduct, manage and operate the Development as far as practicable within the budgets; - Collect all service charges and other amounts whether under the Sale & Purchase Agreements or otherwise (including rents, fees, and charges including base and other...
-
Handyman
4 months ago
Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full timeTo check and repair the fences of the common areas. - To make rounds within the development area on a daily basis to check and ensure the common areas is in working conditions. - To report to the office upon detection of faulty lighting, water piping, doors, windows, walls, internal roads, ceilings and others. - To check and replace faulty lighting equipment...
-
Admin Clerk
4 months ago
Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full timeMonitor collection of management fund (service charge, sinking fund, fire insurance, quit rent, legal charges and others). Ensure manual/printed receipt area in sequence. Ensure no manipulation of receipts. Should there be suspicion of any malpractice, you are to report to Operations Manager, MC/JMB or any parties deemed appropriate immediately for...
-
Department Manager
3 months ago
Penang, Malaysia IMAN IKHLAS (M) SDN BHD Full timeEnsure service level of stock meets the expectation set. - Manage and control stock level in the store. - Maintain high standards of stock presentation and display at selling floor. - Monitor and ensure signage and pricing are up-to-date. - Conduct and coordinate stock take activities. - Implement Mydin policies and procedures - Manage returns to...
-
Branch Manager, Downing St Penang
3 months ago
Penang, Malaysia HSBC Full time-Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
-
Business Development Manager
3 months ago
Penang, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Insurance- Location - Malaysia - Penang- Description **Primary Objective**: Support Branch Manager in expanding business profitability in an efficient manner: - Manage Agency, RHB Group and Direct business portfolio to maximize productivity - Work with underwriter in acceptance of new risks as...
-
Sales Manager
3 weeks ago
Penang, Malaysia Randstad Malaysia Full timeabout the companyRandstad is collaborating with an established food company that has been around in the local market for decades. Our client imports and distributes food products to the hospitality and consumer based food industries.about the jobThis position will report directly to the CEO and will be based in Penang. This Sales Manager will be managing a...
-
Assistant Sales Operation Manager
4 months ago
Penang, Malaysia Swang Chai Chuan Sdn Bhd Full time**Job responsibilies**: - Create and execute a strategic sales plan that expands our customer base and extends the company's goal - Tracking and analyzing sales statistics based on key quantitative metrics - Recruit sales representatives, set objectives, train and coach them, and monitor their performance - Identify knowledge gaps within the team and...
-
Lifestyle Manager
4 months ago
Penang, Malaysia Pan Pacific Hotels Group Full time**Malaysia*** **PARKROYAL Penang Resort*** **Spa & Fitness*** **Job Grade**: Full-time Located on the North western coast of Penang Island, along the famed Batu Ferringhi beach, PARKROYAL Penang Resort offers unparalleled experiences from exquisite gourmet dining, state-of-the-art facilities and a host of family-oriented activities where curated...
-
Sales Assistants
4 months ago
Penang, Malaysia SPORTS DIRECT MST SDN. BHD. Full time1. Responsible of backroom and storeroom operations. 2. To assist Product Supervisor / Assistant Shop Manager on product receiving. 3. Product tagging at the backroom. 4. To assist on stock replenishment. 5. To assist on the product display arrangement in the shop. 6. Assist Product Supervisor to change price tags before and after sales. 7. Assist Product...
-
Retail and Partner Rebate Program Manager
4 months ago
Penang, Malaysia INTEL Full timeWW Program Center of Excellence (COE) within Sales, General and Administrative (SGnA) Finance is responsible for world-wide(WW) Channel and Partner Rebate Program and Close operation, as well as playing a crucial role to transform our processes into the next generation of automated systems. This role offers tremendous opportunity to directly engage and...
-
Contract Boutique Supervisor Naelofar-sunway
4 months ago
Penang, Malaysia Naelofar Full time_**Responsibility**_ - Work to achieve store monthly target - Perform and maintain stock replenishment to ensure a fully stocked store - Ensure high levels of customer satisfaction through excellent sales service - Maintain outstanding store condition and visual merchandising standards - Able to ascertain customers’ wants and needs - Keep up to date with...
Retail Management
3 months ago
Role:
Retail Management
Timings:
Day Shift (Permanent)
Industry:
Internet / Ecommerce
Work Mode:
Work from office
Functional Area:
Retail / Consumer / Commercial
Key Skills:
Customer Relations Customer Service customer service analyst Customer service advisor Fluent both Cantonese and English
- Qualifications
- Education background:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a 'must' but would be a distinct advantage.
Technical Knowledge and Expertise:
Professional and/or personal technical troubleshooting experience
Mobile Operating System, Smartphone, Tablet, PC or laptop experience
Deep curiosity for understanding technology, passion for learning more and sharing
knowledge with others
Uses analytical skills to isolate and resolve complex technical issues through appropriate
troubleshooting methodology
Confident navigating through multiple systems and tools to research, comprehend and deliver
solutions to customer in real time
Resilience:
Able to self manage and work independently in a fast-paced and highly-demanding
environment
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure
Self-awareness to identify, address and manage navigating through challenges associated
with the role
Remains focused and poised despite criticism and setbacks
Eager to receive feedback, embraces coaching and demonstrates changes as a result
Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure
Responsibilities:
Customer Service Focus:
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
capacity (can include volunteer work, or project work while in school)
Demonstrates passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
Able to effectively tailor communication and style to differing audiences and read verbal and
non-verbal cues
Approaches problems flexibly and is able to adapt and modify approach without
compromising outcome
Providing a high caliber Customer interaction as measured by Client's call quality reports, call
audits, and customer satisfaction survey;
Presenting to the public a strong working expertise in all Client Supported Products (now and
in the future) as measured by Client's call quality reports, call audits, and customer satisfaction
survey scores;
Ensuring innovation and quality in all Customer interactions as measured by Client's call quality
reports and customer satisfaction survey;
Capturing all required data elements in Client's internal Online Store and other systems of
record as required by the Client's training and operational procedures;
Maintaining a general awareness of Client's strengths in the industry; and
Assisting Customers by answering queries relating to their order status, changes and delivery
timeframes.
Learning Aptitude:
Thrives in a team environment:
able to seek and provide expertise, challenge productively and
help others succeed
Energy and excitement to master current role, eager for challenges to grow within it and drive
to develop skills in the organization
Stays curious and inquisitive in the pursuit of professional excellence
Effective time management strategy including ability to multi-task, prioritize, organize and
balance workload
Advisors in a Tier 2 role typically exhibit these additional attributes.
Deep Technical Proficiency
Consistently Follow Work Schedule
Adherence to Customer Commitments
Composure Under Pressure
Relationship Repair with Others
Navigating Different Communication Styles
Effective Utilization of Resources
Advanced Issue Isolation Skills
Critical Thinking
Organization Skills
Process Improvement
Collaboration Skills
Seeking Expertise from Peers
Share Best Practices with Peers