Specialist - Technical Support (Mandarin / Cantonese Speaker)

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Scicom (MSC) Berhad Full time

Join Our Team as a Specialist - Technical Support (Mandarin / Cantonese Speaker)

Are you passionate about solving technical issues and helping customers? Do you speak Mandarin / Cantonese fluently? If so, we want YOU on our team

What You'll Do:

  • Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers and field engineers.
  • Troubleshoot Problems: Identify defective hardware or software products and provide effective solutions.
  • Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
  • Share Insights: Provide valuable input on recurring customer problems to our technical team.
  • Collaborate: Work closely with the TAM Teams to monitor and track issues, ensuring accurate resolutions.

What You Need to Succeed:

  • Educational Background: Diploma or degree in IT-related disciplines.
  • Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese.
  • Experience: Minimum of 2 years in a similar position. Contact center experience is an advantage.
  • Fresh Graduates Welcome: If you're fluent in Mandarin / Cantonese, we encourage you to apply We provide the necessary training and support.

Work Schedule:

  • Operating Hours: Monday - Friday, 8:30 AM - 8:00 PM.
  • Workdays: 5-day work week with off days based on a roster.

What We Offer:

  • Performance Bonuses: Quarterly bonuses for confirmed staff.
  • Generous Leave: 15 days of annual leave and 14 days of medical leave.
  • Comprehensive Insurance: Medical and hospitalization coverage.
How do your skills match this job?

Your application will include the following questions:

  • How would you rate your Mandarin language skills?
  • Which of the following types of qualifications do you have?
  • Which of the following languages are you fluent in?
  • Which of the following statements best describes your right to work in Malaysia?
  • How would you rate your English language skills?
  • What's your expected monthly basic salary?
  • Have you worked in a call centre before?
  • How many years' experience do you have as a Technical Support Role?

Only shortlisted candidates will be notified.

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