E-Commerce Executive

3 weeks ago

Klang, Selangor, Malaysia Global Coffee Resources Full time

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Responsibilities:
  • Manage Online Storefronts: Oversee and update product listings, pricing, and descriptions across e-commerce platforms (e.g., company website, Amazon, eBay, etc.).
  • Sales Growth & Strategy: Develop and execute e-commerce strategies to drive online traffic and conversion rates.
  • Marketing & Promotions: Collaborate with the marketing team to create and implement online promotions, discounts, and campaigns to increase customer acquisition and retention.
  • Customer Experience: Monitor and improve the online customer experience, ensuring seamless navigation, smooth transactions, and quick issue resolution.
  • SEO & Analytics: Optimize the e-commerce site for search engines (SEO), track and analyze performance metrics (Google Analytics, conversion rates), and implement data-driven decisions to improve sales.
  • Inventory Management: Work with the supply chain and inventory teams to ensure that products are always in stock and available for online orders.
  • Market Research: Analyze competitor performance and e-commerce trends to keep the business competitive and up-to-date with the latest digital marketing strategies.
  • Order Management: Oversee the fulfillment process, ensuring timely order processing, accurate delivery, and resolution of customer service issues related to online orders.
  • Reporting: Generate regular performance reports on sales, traffic, customer behavior, and other KPIs to measure effectiveness and identify areas for improvement.
Required Skills & Qualifications:
  • Education: Bachelor's degree in Marketing, Business, or a related field.
  • Experience: At least 2 years of experience in e-commerce, digital marketing, or a related field.
  • Technical Skills: Proficient in e-commerce platforms (Shopify, Magento, WooCommerce, etc.), Google Analytics, SEO, email marketing tools, and basic HTML.
  • Analytical Mindset: Strong ability to analyze data, interpret trends, and generate insights to optimize e-commerce strategies.
  • Communication: Excellent verbal and written communication skills, with the ability to interact with cross-functional teams and external partners.
Company Overview

Established in 2012, Global Coffee Resources (GCR) is an innovative beverage supplier for both premium & specialty coffee in Malaysia. GCR is one of the leading players in the provision of coffee systems in the food and beverage Industry. We have a range of high capacity commercial coffee equipment and grinders to suit a range of applications from the specialty café through the corporate office environment to Quick Service Restaurants and caterers. Our team continuously grows from Shah Alam to 15 resellers across East & West Malaysia. GCR is currently expanding and we are looking for a dedicated team player to join us

Our Vision

To be the leading beverage solutions provider for the food service industry in Malaysia.

Our Mission

To consistently provide high quality coffee beans by practicing & maintaining a direct trade with our coffee farmers.

To provide overall solutions to our customers by supporting them with a comprehensive after-sales support program.

To establish, maintain and strengthen partnerships in order to continuously grow with our team, customers, and partners.

Perks and Benefits

5 days work weeks, Medical Insurance, Performance

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