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Johor Bahru, Malaysia Kensington Green Specialist Centre Sdn Bhd Full time

Responsibilities:
1. **Customer Inquiry Handling**: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services.

2. **Data Management and Reporting**: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses.

3. **Feedback Collection**: Ensure sufficient patient/customer satisfaction surveys and Google reviews are obtained within stipulated timeframes, facilitating continuous improvement efforts and maintaining high service standards.

4. **Patient Fronting and On-Ground Support**: Serve as a patient-facing representative, performing regular ward rounds and on-ground visits to ensure patients feel comfortable and cared for.

Qualification:
1. Diploma/Advanced Diploma (preferred).

2. Customer Care Specialist: 3 years (preferred)

**Salary**: From RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (required)
- Bahasa (required)

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)