Onboarding Manager

5 months ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s **Treasury and Trade Solutions (TTS) **provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Onboarding Manager** - Hybrid** (Internal Job Title: Build Mgmt Sr Analyst - **C11**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world

**In this role, you’re expected to**:

- Coordinate implementation of regional and global cash management solutions of small size and low complexity.
- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
- Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
- Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.
- Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)
- Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
- Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes.
- Tracking and communicating internally the status of the deals.
- Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
- Participate in staff forums and survey process.
- Complete all mandatory and personal development training as stipulated by controls officer and team lead.
- 4-5 years relevant experience
- Cantonese/Mandarin competency - support HK/ China market
- Results orientation - evidence of proactively driving projects to conclusion.
- Organizational and planning skills. Negotiation, decision making and problem solving skills.
- Ability to manage high workload within a pressurized environment. Flexibility - ability to manage a varying workload (ie, volume, complexity and composition).
- Ability to manage complex integration solutions, working alongside Technical and Technology teams. Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified.
- Attention to detail and experience of working in a controlled environment
- Self-starter and ability to take initiative in driving projects forward.
- Excellent written and verbal communication skills. Excellent customer interaction and management skills.
- Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank

**Education**:

- Bachelors/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around th

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