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Customer Service

4 months ago

Taman Molek, Malaysia Olylife International Sdn Bhd Full time

Generate daily orders, prepare and pack daily orders according to system, arrange shipping, update customers of the status of shipments.
- Plan delivery schedule and manage logistics arrangement to customers.
- Handle complex customer issues and escalated complaints/ calls.
- Resolve customers’ complaints in accordance with company’s policies and refer to respective department head for unresolved case.
- Follow up with respective departments on status of solutions to customers’ request and complaint.
- Support sales and marketing team by providing relevant information including customer feedback and sales leads.
- To assist in other activities/functions organized by the Company.
- To attend necessary training and discussion session to improve product knowledge.
- To liaise with other departments and to resolve problems related to inter-department communication and make suggestions on improvements.
- Maintaining high degree of integrity and confidentiality - keeping customers’ information confidential at all times.

**Job Requirements**:

- Strong customer service skills, highly motivated team-player.
- Able to work independently with minimum supervision.
- Possess great personality with can do attitudes.
- Responsible, fast learner, interpersonal skills and strong spirit of teamwork. Able to impact business activities and influence staff and peers.
- Good interpersonal skill, ability to go get along well with a variety of personalities and individuals.
- Attention to detail, highly organized process -focused aptitude.

**Work Details**:

- Five Working Days (Monday - Friday from 10:00am - 07:00pm), Saturday required alternate OT from 10am - 7pm.
- Two position available.
- Work Location: Taman Molek, Johor Bahru.

**Salary**: RM2,200.00 - RM3,300.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay

**Language**:

- Mandarin (required)

Expected Start Date: 01/01/2024