
Customer Support Assistant
3 weeks ago
Excellent communication and problem solving skills - Basic understanding of IT knowledge an added advantage - Customer First mentality - An excellent mentor/coach to junior teammates - Excellent Issue escalations and management skill - Ability to review, create and implement processes that can benefit the team - Good English and Bahasa Malaysia is a MUST language proficiency - Fast learner, proactive and great in adapting to situations - Experience in the Customer Service industry and issue troubleshooting an added advantage - Understanding of CRM systems - Fresh graduates are welcomed to apply
Since 2009, a group of seasoned industry professionals from hospitality, LBE, finance and IT have participated in project ‘YIELD’, a platform that enables the operators to achieve best available yield from their business. Best industry practices combined with innovative ‘Out of the box’ approach were taken into creating a truly eco system that links every aspects of operations. Anticipating the growth of LBE industry, Cubevalue has ventured into developing LBE Platform with Smartix Co. Ltd., one of biggest ticketing solution & operation providers in Korea. A dedicated LBE team has been focussing on developing system core which will allow any customization required by operators within limited time. ‘YIELD’ is a keyword for Cubevalue as every move yields differently and it is our mission to provide best possible yield through our platform.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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