Sales Coordinator

2 months ago


Kuala Lumpur, Malaysia Grand Millennium Kuala Lumpur Full time

**OBJECTIVE OF THIS POSITION**:

- To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events
- To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account
- To ensure that customers satisfaction is the key driver for all sales initiatives and strategies
- To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications
- To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel

**DUTIES AND RESPONSIBILITIES**:

- To achieve daily targeted level of telemarketing calls (200 quality telephone calls per month is the minimum standard)
- To support and prepare proposals/agreements negotiated and confirmed by account managers, by obtaining approval & signature from appropriate Director of Events or Sales Manager concerned-entry and setting up TRACE IN OPERA then distribute copies to Reservation, Finance, and sales file and to ensure all the contract’s are followed up as per trace date and converted from tentative to definite and the contract is signed back
- Daily print out of event list, highlighting VIP guests to be greeted. Review No-Show report and Complimentary rooms by printing Front Office arrival list
- To arrange for meet and greet for VIP arrivals and prepare welcome letters for account managers, conduct site inspection for account managers in their absence.
- To take on tasks delegated by Director of Sales
- To prepare telemarketing report, including Clients called potential of Catering or rooms business, any rates discussion who is decision maker and bookers for the hotel selection and to find out if they are interested in Grand Millennium KL for future events, if not why not

Pay: RM2,500.00 - RM2,700.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Reservation: 1 year (required)

Application Deadline: 09/30/2024
Expected Start Date: 10/01/2024



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