
Executive - Training & Call Monitoring (Customer
3 weeks ago
**Main purpose of the job**:
To identify the required knowledge, skills and abilities of the staff in the organization, that are needed to perform their jobs effectively and organize high-quality training programs to meet these needs successfully and also to trace and monitor inbound/outbound call quality to ensure consistently outstanding service at all time.
- Work closely with the Department Head or Group Head to devise training plans and revise it from time to time as required.
- Conduct training needs analysis/identification (TNA/TNI) to assess the relevant training needs for employees in the organization
- Conduct training for new and existing staff in order to improve on service level.
- Conduct call monitoring dand compilation for front liners to improve on call quality.
- Support to manage the development, review and maintenance of all policies, work procedures, processess, standard and guidelines to ensure compliance.
- Plan, organize, design and develop training program modules to enable standardization of content delivery across the Company.
- Deliver high-quality, effective presentations to enable knowledge, skills and ability acquisition & enhancement as required by the job in the organization.
- Support to develop, evaluate/measure training programs to ensure its effectiveness.
- Identify, select and manage external training providers to deliver required training for officer level and below.
- Report on activities and performance to the superior as required by organization's planning & reporting system.
- Help to manage and arrange all training and development programs in the Company when required.
- Develop self, and maintain knowledge in the area of specialization/relevant field at all times
- Help to track and maintain departmental reports and records, collects statistical data for administrative and/or quality improvement purposes.
- Performs other job functions as and when required.
**Job Requirement**:
- Bachelor Degree in any related discipline.
- A minimum 1 year direct experience in Contact Centre Operation is required for this role.
- Good communication and excellent interpersonal skills.
- Strong analytical skills and able to work under pressure.
- Job Location: Bangsar South (HQ) office.
-
Customer Service
2 weeks ago
Bangsar South, Malaysia Cxl executive Full timeLocation Working / Training: Bangsar South - Normal Speaker**:RM1,500 - 1-800**: - Allowances**:RM800 - RM900**: - Working Hours/Day**:Monday - Sunday** (**2days off - Rotate**) **REQUIREMENT** - Minimum pass SPM holder, Diploma & Degree - Required language(s): Bahasa Malaysia & English Speaker - No work experience required: Training provided **JOB...
-
Customer Service Inbound
4 weeks ago
Bangsar South, Malaysia Cxl executive Full timeMonday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - Kelana Jaya - Contract: 12 months (Renew based on performance) - Salary**:RM1,500 - RM1,800 + allowance**: - Allowance**:RM560-RM910** **Requirements**: - Must possess at least SPM (fresh graduate can apply) - Required Language(s):...
-
Associate, Customer Service Executive
1 week ago
Bangsar South, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Executive Call Centre/ Contact Centre
2 weeks ago
Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time**Executive Call Centre/ Contact Centre (Retention Unit)** **Responsibilities**: - Performing effective outbound telephone calls with the objective of strengthening relationship with the ACS existing clients through quality service standard. - Persuade customer to activate credit cards with us and use our credit card. - To effectively manage and handle...
-
Customer Service
2 weeks ago
Bangsar, Malaysia Cxl executive Full timeMonday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - Bangsar - Contract: 12 months (Renew based on performance) - Salary: RM1,500 - RM1,800 - Allowance: RM800-RM900 **Requirements**: - Must possess at least SPM (fresh graduate can apply) - Required Language(s): Bahasa Malaysia &...
-
Customer Service Technical
3 weeks ago
Bangsar, Malaysia Cxl executive Full timeMonday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - Kelana Jaya - Contract: 12 months (Renew based on performance) - Salary**:RM1,500 - RM1,800**: - Allowance**:RM600-RM900** **Requirements**: - Must possess at least SPM (fresh graduate can apply) - Required Language(s): Bahasa...
-
Fresh Graduate
3 weeks ago
Bangsar South, Malaysia CXL Executive Sdn Bhd Full timePosition : Business Development Executive Company : E-commerce industry Working Location : The Vertical, Bangsar South Basic Salary : RM 3500 - RM 4000 Contract Duration : 12Month (Conversion is based on performance) Job Task: - Building trust relationships with existing and potential clients and continuously seeking for business growth...
-
(Astro)call Center Executive(Kl)
2 weeks ago
Bangsar South, Malaysia MV CONSULTANCY Full time*JAWATAN* :Astro Call Center Executive(KL) Sila Whatsapp di 014 6632942 (Astro)Call Center Executive(KL) Gaji Basic + Commision sehingga RM 4500 SYARAT-SYARAT KELAYAKAN: - Warganegara Malaysia - Minima SPM Sijil SPM (jika tidak ada sijil SPM bawa SLIP SPM) atau SKM atau STPM atau DIPLOMA atau DEGREE, salah satu dari document tersebut wajib perlu ada...
-
(Astro)call Center Executive(Kl)
2 weeks ago
Bangsar South, Malaysia MV CONSULTANCY Full time*JAWATAN* :Astro Call Center Executive(KL) Sila Whatsapp di 014 6632942 (Astro)Call Center Executive(KL) Gaji Basic + Commision sehingga RM 4500 SYARAT-SYARAT KELAYAKAN: - Warganegara Malaysia - Minima SPM Sijil SPM (jika tidak ada sijil SPM bawa SLIP SPM) atau SKM atau STPM atau DIPLOMA atau DEGREE, salah satu dari document tersebut wajib perlu ada...
-
Customer Service Representative Cantonese
3 weeks ago
Bangsar South, Malaysia OPUS IT SERVICES SDN BHD Full timeMaintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...
-
Bangsar South, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full timeAttend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. - Good communication skills in English and Bahasa. - Mandarin/Tamil speaker is an advantage. - Open to SPM leavers, fresh grads, or even experienced customer service...
-
Customer Experience Executive
4 weeks ago
Bangsar South, Malaysia N2N Connect Berhad Full timeJob Responsibilities: - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the day-to-day operations of ITS Helpdesk & Customer Services. - To provide customer service to brokers, service information, resolving problems, attend to enquiries. - Routinely examine, monitor for defects / downtimes. - Coordinate with...
-
Customer Service Executive
3 weeks ago
Bangsar South, Malaysia OCBC Bank Full time**Job Descriptions**: Services - To attend to inbound calls enquiries over various range consumer financial products and services. - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized customer service to customers, whilst maintaining a...
-
Customer Management Executive
3 weeks ago
Bangsar South, Malaysia Coca-Cola Refreshments Malaysia Sdn Bhd co Telecontinent Sdn Bhd Full time**Requirements**: - Looking for applicants with legal right to work in Malaysia - Must possess at least a Certificate/STPM/Diploma or Bachelor's degree - Good communication skills in Mandarin & English due to project nature - Training will be provided - Proficient in the use of computers - To start immediately - Pleasant personality and able to handle...
-
Customer Service Executive
3 weeks ago
Bangsar South, Malaysia TTDIST Sdn Bhd Full time**Requirements**: - Fresh graduates are encouraged to apply. - Proficiency in the Cantonese language is a MUST - Previous working experience in customer service, or customer service related fields (eg Telemarketing, Billing, Customer Liaison, etc) is an added advantage but not essential - Possess good telephone etiquette with a smiley voice. - Good...
-
Marketing & Lead Management Executive
3 weeks ago
Bangsar South, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full timePrimary Duties & Responsibilities: 1. Lead Management - Generate outbound leads, analyze & and qualify leads in order to verify potential for Sales Team - Nurture open and cold qualified leads until ready for handover to Sales Team - Generate, create, analyze & follow up leads in C4C - Derive lead generation activities from annual strategy and propose new...
-
Customer Service Executive
4 weeks ago
Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time**Job Descriptions** - Manage incoming and outgoing phone calls. - Handling client sales inquiries on social media platforms and webmail. - Handling client queries through all other forms of communication channel. - Actively follow up with prospective customers and persuade client to signed up for our services. - Handle customer complaints, provide...
-
Customer Service Executive
3 weeks ago
Bangsar South, Malaysia Talentnect Full time**Responsibilities**: - Support day-to-day activities of Member Operations through effective communication with the Members Services team. - Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times. - Assist staff in...
-
Customer Service Representative
2 weeks ago
Bangsar South, Malaysia OPUS IT Services Sdn Bhd Full time**Job description**: Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. 1. Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory...
-
Customer Management Executive
3 weeks ago
Bangsar South, Malaysia RSH (Malaysia) Sdn Bhd Full time**Requirements** - Malaysian - Must possess at least a SPM Certificate or higher - Training will be provided - Computer savvy - Able to start immediately **Responsibility** - Make outbound calls to all potential prospects (given leads) - Persuade potential customers to purchase a product or services - Explain product or services in detailed - To meet sales...