Critical Environment Operations Manager

5 months ago

Kuala Lumpur, Malaysia Microsoft Full time

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:
As a successful Critical Environment Program Manager (CEPM), your performance objectives will include:
Data Center Operations / Service Delivery:

- Establish strong working relationships with customers.
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
- Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.
- This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.
- Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.
- Ensure compliance with infrastructure operations standardization
- Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.
- Management of small-to-medium projects from conception to completion
- Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.
- Driving cost/energy efficiency projects
- Identifying single points-of-failure at regional datacenter locations
- Coordinate, plan, schedule, and supervise CE audits and compliance verifications
- Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

Data Center Work Environment:

- Share best practices, assists others in learning role, process, procedures; and mentors others
- Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
- Realize the impact of change on others
- Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Embody our culture and values
- Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.

**Qualifications**:
Required Qualifications:

- 8+ years of relevant work experience in a datacenter or other critical environment with focus on mechanical or electrical maintenance/operations.
- Some examples of mechanical equipment in the critical environment may include (but not be limited to): AHUs, CRAHUs, Exhaust Fans, etc.
- Some examples of electrical equipment in the critical environment may include (but not be limited to): UPSs, PDUs, Generators, Switchgear, etc.
- High School Diploma or equivalent

Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

- 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems
- 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
- 2+ years of experience with project management or relevant certification/training in project manag

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