L6 Assistant Manager Service Delivery

6 months ago

Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

**Aufgaben**:
The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG and the divisions Mercedes-Benz Cars, Mercedes-Benz Vans and Mercedes-Benz Mobility AG, the vehicle manufacturer is one of the largest and most successful suppliers of premium passenger cars.

The Operations & Credit Operations
- OneHUB is responsible for creation of a framework to implement centralized and integrated business operations centers on three continents, delivering the most efficient processes to our customers. Our aim is to have the First OPS Hub "live" with operational readiness reached for pilot markets, designed as a scalable blueprint for Global Operations Hubs. With the Hub, we will reduce operational costs while ensuring a standardised luxury customer experience. It will also help us to be one step ahead of our competitors and to balance phases of high and low demand, and therefore improving overall competitiveness and efficiency. Additionally, our operating model will be enhanced with the best of industry and global MBM best practices.

We are a global team with international and diverse experience, co-located on multiple continents. We are committed to an Agile mindset, working with the Scrum and Scaled Agile Framework (SAFe) methodologies in a hybrid working arrangement. The team displays a very high commitment to our objectives and is determined to go the extra mile to achieve them. We place a high value on communicating directly and as equals in regular meetings. We also believe it is important to be constructive and honest. The team believes in customer collaboration and quick response to change. Working for one of the Must-Wins for MBM, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.

This role is responsible to:

- Be a bridger between business team and developerGathering, validating and documenting business requirementsModelling business processes and identifying opportunities for process improvementsIdentifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. **Your tasks will be**:

- Assist in documentation of Requirement specifications (RS) and Functional Specifications (FS)
- Analysis of the Change requests from various Markets and initiation of change management process.
- Assist the business unit in creating/ reviewing test scenarios cases for UAT
- Assist the business in testing activities and lead the UAT for small business units
- To coordinate with vendor and assist in solution finalization discussions b y ensuring appropriate use of Daimler IT project management tools, governance, processes, policies and methodologies.
- Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view

**Qualifikationen**:
**Qualifications**:

- Bachelor’s Degree (Computer Science) / Master’s Degree in Information technology or Engineering or Finance
- At least 5-7 years of IT experience, preferably with working experience in multi-cultural organization
- Have been involved as Business Analyst for a full system implementation (end to end SDLC). Project Management will be an advantage
- Team player - good interpersonal & communication skills in an international context
- Excellent project management and presentation skill; Able to travel occasionally
- Planning, organising, and controlling skills to be able to manage highly complex changes to the service landscape
- Very good skills in documenting the requirements
- Good to have experience in JIRA
- Excellent business process knowledge on Loan Origination, Credit Assessment to Loan Management
- Good to have knowledge on Salesforce
- Knowledge on financial serviced domain, Change management, release management, Scrum and Project management

**Soft skills**:

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