HR Services Representative

6 months ago


Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

Maintain employee data in Oracle HRIS system and ensure data accuracy and integrity
- Manage the on-to-off boarding process through Oracle HRIS system to ensure an up-to-date employee record in HR system database
- Leverage tools such as Case Management Platform and Five9 telephony system to respond and track requestor enquiries
- Work on agreed SLAs to provide data and information as to the effectiveness of the services provided
- Participate in User Acceptance Test when required
- Participate in HR process migration projects when required
- Any ad hoc duties and projects

**Qualifications**
- University degree with minimum 2 years’ relevant experience preferably gained from employee / customer services function
- Proficient in Vietnamese and English both written and spoken
- Excellent customer service skill and good telephone manner with strong communication skills
- Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
- Ability to deal with multiple tasks and requests in an evolving environment
- Pleasant personality and positive attitude, responsible and committed
- Experience in Oracle HR System, customer service telephony system, case management tool is an advantage

**Job**: Human Resources

**Primary Location**: Asia Pacific-MY-14-Wilayah Persekutuan

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 2311625



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