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Customer Service Executive

4 months ago

George Town, Malaysia Nirvana Asia Group (Penang) Full time

Ensuring that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences.
- Handling the general sales transactions in accordance with established Company policies, guidelines, and procedures, with excellent Customer Service, including handling sales enquires, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
- Timely and accurate processing of Booking Sales, Confirm Sales, verifying PO & entering sales, data entry, sales collection, collection hand-over to Accounts and Responsible for Bank in Daily Collection
- Issuance of Official Receipt for daily cash / cheque / credit card payment collections.
- As back-up for Cashier and assist checking of daily payments received against Daily

Receipt Listing for banking.
- Handling cancellations, transfer cases, change lot cases, correction to agent number on Confirmation to Purchase & changes of purchaser’s address
- Checking and liaison with Account Department on monthly confirmed sales cases.
- Updated of extended new lots and prices changes.
- Follow up with Account Department on booking refunds.
- Controlling of file numbers.
- Site &branch offices material replenishment coordination.
- Monthly reports on stock balance, cancellations & transfer cases.
- Handling of Customer Receipt and Certificate arrangements
- Any other jobs assigned by superior from time to time.

Pay: RM2,700.00 - RM3,500.00 per month

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- able speak, read and write Chinese is a MUST

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Expected Start Date: 04/22/2024