IT Helpdesk

**KEY ACCOUNTABILITIES / RESPONSIBILITIES (For this Job)**
- Performing remote troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Identify and escalate unresolved issues to related parties or next level support.
- Provide support to technical team on site.
- Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
- Provide accurate information on IT products or services.
- Create, update and record events, problems and the resolution in logs and ticketing system.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest improvements to procedures.
- Prepare data and monthly report for management when necessary.
- Complete any other tasks as assigned by superior.
- Can work on shift.

Requirement:

- 1-2 years of experience
- Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
- Fresh graduates are welcome to apply
- Good in communication skills and fluent in English and Bahasa Malaysia
- Attend technical training and being able to transfer knowledge within teams.

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

Ability to Commute:

- Puchong (required)

Ability to Relocate:

- Puchong: Relocate before starting work (required)