Customer Service Trainer

6 months ago


Kota Kemuning, Malaysia MIT ACADEMY SDN BHD Full time

As a Customer Service Trainer, you'll play a vital role in shaping our customer service team into a well-oiled, empathy-driven machine. You'll be responsible for designing and delivering training programs that equip our representatives with the skills and knowledge they need to provide exceptional service to our customers.

**Here's a glimpse of what you'll be doing**:

- **Develop and deliver training programs**: This includes crafting curriculum, creating engaging learning materials (think manuals, presentations, even videos), and facilitating interactive training sessions.
- **Train on all things customer service**: Product knowledge, company policies, communication skills, conflict resolution, you name it You'll ensure our reps are prepared to handle any customer inquiry or situation that comes their way.
- **Sharpen those soft skills**: Negotiation, problem-solving, teamwork - you'll help our customer service representatives develop the soft skills they need to build rapport and turn every interaction into a positive one.
- **Identify areas for improvement**: By staying on top of customer service trends and collaborating with management, you'll identify areas where our training programs can be enhanced to better meet the needs of our customers and representatives.
- **Become a champion for customer focus**: You'll be a passionate advocate for building a customer-centric culture within the company.

**To be successful in this role, you'll ideally have**:

- A bachelor's degree in a relevant field (think communication, business, or education) is a plus, but not always required.
- Solid experience in customer service - you understand the ins and outs of what makes exceptional service.
- A knack for adult learning - you can create engaging and informative training programs that resonate with your audience.
- Excellent communication and presentation skills - you can clearly and confidently deliver training content.
- A passion for developing others - you enjoy helping people grow and learn.

**Job Types**: Full-time, Part-time


  • Personal Trainer

    6 months ago


    Kota Kemuning, Malaysia Jo Physique Plt Full time

    **PersonalTrainer** **(Fitness Coach)**: - Kota Kemuning, Puchong Jaya **Role Overview**:The Personal Trainer’s task is to build a positive personal training experience for customers and assisting clients to reach their fitness goal. **Responsibilities**: - Train clients who signed up for personal training sessions in a friendly and effective manner. -...

  • Personal Trainer

    5 months ago


    Kota Kemuning, Malaysia Jo Physique Plt Full time

    **PersonalTrainer** **(Fitness Coach)**: - Kota Kemuning, Puchong **Role Overview**:The Personal Trainer’s task is to build a positive personal training experience for customers and assisting clients to reach their fitness goal. **Responsibilities**: - Train clients who signed up for personal training sessions in a friendly and effective manner. - Build...

  • Customer Service

    6 months ago


    Kota Kemuning, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full time

    **Job Scopes**: - Responding to customer complaints to achieve high customer satisfaction - Submit customer complaints using the internal system - Provide solutions to customers' complaints - Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships **Requirements**: - SPM and above -...

  • Customer Service

    6 months ago


    Kota Kemuning, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full time

    Responding to customer complaints to achieve high customer satisfaction Submit customer complaints using the internal system - Provide solutions to customers' complaints Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships -...


  • Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...


  • Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time

    **Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. We expedite our provisions in freight services, custom clearance, transportation arrangement, warehouse arrangement, and other wide range of value added logistics...


  • Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...


  • Kota Kemuning, Malaysia Kit Loong Commercial Tyre Sdn Bhd Full time

    **Responsibilities**: - To execute and control of overall Call Center’s daily operations. - To ensure “Stock Inventory Control” is conducted either daily or weekly. - To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services. - To ensure indoor / outdoor 24/7 breakdown service is...


  • Kota Kemuning, Malaysia Peters Radiant Clinic Full time

    We are seeking a well-presented customer service cum beautician to deliver exceptional beauty services to our clients. Your ability to actively listen to clients and offer them the best treatment and services will be crucial. Main responsibilities: - Handle phone calls, liaise and arrange appointments for clients. - Handle client requests and enquiries...


  • Kota Kemuning, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full time

    2. Explain to customers the services provided by Prisma Laboratory (M) Sdn Bhd. 3. Receive and process orders on behalf of customers in an efficient and accurate matter after ensuring details are correct, as well as providing order status updates. 4. Create and maintain job/sample tracking and ensure results/reports are out on time. 5. Upload invoices...


  • Kota Kemuning, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full time

    Job description - Min Diploma in Business Management or related - Preferably with at least 1 year working experience in customer service role - Good command of Bahasa Malaysia and English (oral and written) - Conversant in other local dialects preferred and would be added advantage - Computer literate (Microsoft office) - Good interpersonal and communication...


  • Kota Kemuning, Malaysia Carriera Academy Full time

    **Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...

  • Customer Services

    6 months ago


    Kota Kemuning, Malaysia Avis pioneer logistics Full time

    _**JOB DESCRIPTION WILL LET YOU KNOW DURING INTERVIEW **_ **Salary**: From RM2,500.00 per month Schedule: - Monday to Friday - On call Supplemental pay types: - Commission pay - Overtime pay **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Customer Care Specialist: 1 year (preferred) **Language**: - English (preferred) -...


  • Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time

    **Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...


  • Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full time

    Key Requirements: - At least 1 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...


  • Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full time

    Key Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...


  • Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time

    **Company Overview** The company is a B2B logistics platform provider. **Key Responsibilities**: - Conduct comprehensive training sessions for new and existing customers on how to use the logistics software. - Develop and maintain training materials, including user manuals, video tutorials, and FAQs if needed - Provide ongoing support to customers,...


  • Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full time

    Key Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...


  • Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists (Mandarin Support),** providing unrivalled support to clients within the dynamic...


  • Kota Kemuning, Malaysia Maslow Trainers & Consultants Full time

    Job Title: Human Resource and Administrative Executive Location: Kota Kemuning, Shah Alam Company: Maslow Trainer & Consultants About Us: Maslow Trainers & Consultants Sdn. Bhd. Is a Bumiputera Company, established in 1998 by a group of international processionals hailing from Malaysia, Japan and the US, that promote excellence in organisational...