Service Desk Analyst

2 months ago


Kuala Lumpur, Malaysia Abhidi Solution Full time

**Key Responsibilities**:

- Respond to user inquiries, troubleshoot issues, and resolve basic hardware and software problems.
- Escalate complex issues to higher-level support or specialized teams when necessary.
- Maintain accurate documentation of customer interactions and technical solutions in the service desk system.
- Assist users with account setup, password resets, software installation, and network connectivity issues.
- Follow up with users to ensure their issues are resolved and they are satisfied with the service.
- Stay updated with new technologies and product updates to provide effective support.
- Collaborate with internal teams to enhance service delivery and customer experience.

**Qualifications**:

- Fluency in Japanese (both written and spoken) is required.
- Good communication skills in English.
- Basic understanding of IT systems, hardware, and software.
- Strong problem-solving skills and ability to work under pressure.
- Ability to manage multiple tasks and prioritize issues based on urgency.
- Excellent customer service skills and a positive attitude.
- Ability to learn quickly and adapt to changing environments.

**Preferred Qualifications**:

- Prior experience in a customer service or technical support role is a plus.
- Basic Knowledge of ticketing systems, such as ServiceNow or Jira, is a plus.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM5,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift



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