Housekeeping Supervisor

**Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

**Room Cleaning**: Clean and maintain guest rooms according to established standards, including making beds, changing linens, dusting furniture, vacuuming carpets, and cleaning bathrooms. - **Public Area Cleaning**: Clean and maintain public areas such as lobbies, hallways, elevators, and corridors, ensuring they are free of debris, trash, and clutter. This...

**Company Overview**: Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined...

**Staff Supervision**: Assist in supervising and coordinating the activities of housekeeping staff, including room attendants, housekeepers, and janitorial staff, ensuring adherence to cleaning standards and schedules. - **Training and Development**: Provide training, guidance, and support to housekeeping personnel, ensuring they understand their duties,...

**1- Guest Services**: - Ensure a warm and efficient welcome for all guests upon arrival and provide assistance throughout their stay. - Handle guest check-ins and check-outs, process payments, and issue room keys. - Address guest inquiries, requests, and complaints promptly and effectively, escalating issues to the Front Office Manager as necessary. -...

1) Load cart with supplies such as linens & move it to required area. 2) Replace used amenities in rooms. 3) Provide clean linens. 4) Make beds & ensure bathrooms are clean. 5) Take away room service items, dirty linens & trash. 6) Arrange furniture, desk items & appliances when necessary. 7) Dust furnishings & walls, remove dirty marks from needed place. 8)...

Ensures all telephone calls are answered as quickly and efficiently as possible. - Maintaining observation over guests and guests’ property to ensure security alerts are kept to a minimum. - Report any maintenance issues to the correct department and check to ensure the work has been completed. - Uses a wide range of coaching skills to ensure that the team...