Customer Service Advisor

6 months ago


Petaling Jaya, Malaysia Ingenious Job Full time

**Location**:Damansara Utama, Petaling Jaya

**Mission**: In charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.

**1. Manage Order & Delivery**
- Captures, records and commits customer orders according to customer needs, agreement and defined service level.
- Proposes product alternatives in case of phase-out or shortage.
- If relevant, optimizes, plans and coordinates the delivery with customers and partners.

**2. Monitor Execution**
- Handles customer orders portfolio and monitors execution.
- Liaise with the relevant partners to ensure on-time deliveries and service commitment.
- Pro-actively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer.
- Informs and follows up with customers.

**3. Manage Request**
- Captures customer’s requests & claims.
- Analyses and provides issue resolution or appropriate answer.
- Contacts, follows up and closes the loop with customer.
- Performs basic root cause analysis and implements corrective actions to eliminate re-occurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions.

**4. Support Sales**
- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
- Applies standards and procedures (including internal control rules & embargo....).
- Contributes to continuous improvement to enhance work methods and customer satisfaction.

**Requirements**:

- Fresh graduate from Business background / Experience in order processing and has knowledge about Credit and Debit notes
- Skill : Microsoft Excel, good typing skills/keyboards, good with figure

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- What is your expected salary ?
- When you are available to start work ?

**Language**:

- Mandarin (required)



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