Community Executive
6 months ago
A receptionist is often the first point of contact for visitors and clients, playing a crucial role in creating a positive first impression of an organization. The specific duties and responsibilities of a receptionist can vary depending on the type of organization and industry, but here is a general overview of a receptionist job description:
**1. Greeting and Welcoming Visitors**:
- Welcome visitors and direct them to the appropriate person or department.
- Answer questions about the organization and provide information to visitors.
**2. Answering and Managing Phone Calls**:
- Answer incoming phone calls in a professional and courteous manner.
- Transfer calls to the appropriate individuals or departments.
- Take messages and relay them to the relevant parties.
**3. Handling Mail and Deliveries**:
- Sort and distribute incoming mail.
- Prepare outgoing mail and packages.
- Receive and sign for deliveries.
**4. Managing Appointments and Schedules**:
- Schedule appointments and maintain calendars for meeting rooms or executives.
- Notify employees of appointments or meetings.
- Arrange conference room bookings.
**5. Providing Administrative Support**:
- Assist with administrative tasks, such as data entry, filing, and photocopying.
- Help with the organization of meetings and events.
- Maintain office supplies and order new supplies as needed.
**6. Maintaining a Clean and Tidy Reception Area**:
- Ensure the reception area is neat and welcoming.
- Keep the reception desk organized.
**7. Customer Service**:
- Provide excellent customer service to clients, visitors, and employees.
- Address inquiries and concerns in a professional manner.
**8. Handling Confidential Information**:
- Handle sensitive information with discretion and confidentiality.
**9. Operating Office Equipment**:
- Use and maintain office equipment such as photocopiers, fax machines, and printers.
**10. Multitasking and Time Management**:
- Handle multiple tasks simultaneously and prioritize work effectively. - Manage time efficiently to ensure smooth operation of the front desk.
**Qualifications and Skills**:
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in using office equipment and computer software (such as Microsoft Office).
- Customer service-oriented attitude.
- Ability to remain calm and composed in high-pressure situations.
- Previous experience in a similar role may be preferred.
It's important to note that the specific requirements for a receptionist position can vary depending on the industry and organization. Always check the specific job posting for detailed qualifications and expectations.
**Salary**: RM1,800.00 - RM2,500.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Receptionist: 1 year (preferred)
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