Team Lead- Local Malaysian with Japanese Jlptn1/ N2

2 weeks ago


Kuala Lumpur, Malaysia Gratitude India Full time

Brief description:

- Handle a team size of 15 to 20 Associates.
- Effectively process Forecast & Spends along with PMO activities to improve the level of customer service.
- Attend process level meetings which are customer facing in nature.
- Support Management with insights on the process/domain decisions.
- Identify areas and opportunities of automation for improving productivity.
- Provide coaching & mentoring to team members

Experience required
- A strong understanding of Project Management operations along with and Sales support processes gained through a minimum of 5-8 years of experience in a BPO environment.
- Any graduate from a recognized institution, postgraduate with professional degree in MBA/MS is preferred
- Problem solving and analytical skills.
- Proficient in MS Tools and Systems
- Customer / Client facing experience.
- Strong knowledge on MS products

Skill sets
- Strong understanding of Project Management Operations and Sales support process.
- Strong written & oral communication skills.
- Strong analytical & interpersonal skills.
- Strong troubleshooting and diagnosis skills.

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