Customer Service Executive

6 months ago


Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**LOCATION**:

- Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)
- **FREE** shuttle service transport from LRT station to Office based on selected schedule

**JOB SCOPE**:

- Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
- Assist and resolve customers' inquiries with their cable subscriptions, cable tv plans, contract, cable/tv devices and monthly payments issues
- Manage customer complaints and feedbacks accordingly

**SALARY PACKAGE**:

- BASIC SALARY: RM 2,000.00
- KPI & Attendance Allowance: Up to RM500
- Language Allowance: RM800 (Mandarin -speak, read & write)

**Salary**: RM2,000.00 - RM2,500.00 per month

**WORKING HOURS**:Mon-Sun (morning, afternoon & night shifts)
- 5 working days & 2 days off (depending on shifts)
- 9 hours working (8 hours working + 1 hour break)
- Earliest shift starts: 8AM
- Last shift ends: 11PM

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Retention bonus

**Education**:

- STM/STPM (required)

**Language**:

- English (required)



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