Customer Service Specialist

3 months ago


Kota Damansara, Malaysia UrbanFox Pte ltd Full time

We are seeking a Customer Service Professional to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

**Responsibilities**:

- Handle customer inquiries and complaints
- Answering and screening incoming phone calls and transferring them efficiently to the appropriate individual/department.
- Processing a high volume of product and service orders
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services

**Qualifications**:

- Previous experience in customer service
- Ability to build rapport with clients and sales territory managers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills

**Requirements**:

- Experience in distribution a plus
- High School Diploma or Equivalent
- Prior Customer Service Experience

**Salary**: RM1,487.29 - RM3,680.67 per month

**Benefits**:

- Health insurance
- Vision insurance

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- 13th month salary
- Attendance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Ability to Commute:

- Desa Park City (required)



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