Account Executive, Network Growth

5 months ago


Kuala Lumpur, Malaysia EcoVadis Full time

**Company Description**:

- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
**Job Description** Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.**

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

**Responsibilities**:

- Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to **engage them successfully by using Sales tactics**:

- Manage, monitor and drive your portfolio to maximize conversion
- ** Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow**:

- Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
- Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
- Additional responsibilities related to the function may be required

**Qualifications**
- Passion for excellent customer service
- Comfortable dealing with unhappy customers
- Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
- Ability to interpret data to identify actions
- Native level in Mandarin. Other SEA languages are welcomed.
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Team player
- 2+ years experience in a customer facing role
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting, designing and implementing ideas and improvements

**Additional Information**
- Beginning: ASAP
- Vacation: 20 days paid per year
- Employer EPF Contribution will be paid by EcoVadis
- Working Hours: 40 hours per week from Monday to Friday
- Medical Aid coverage in accordance with company policy
- Work Mode: Hybrid Work


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