IT Service Desk
5 months ago
**Position: Service Desk**
**Tenure: Permanent**
**Salary: RM 3000 - RM 4000**
**Location: Bangsar South**
**Responsibilities**:
- Communicate with customers and providers concerning incoming incidents and log all findings;
- Perform 1st level basic troubleshooting on reported incidents;
- Log incidents in the ticketing system
- Ensure our customers are informed of planned works scheduled by our providers;
- Manage the customer relation by means of proactive communication throughout the Service Desk life cycle of the incidents so that the client experiences the incident as fully and adequately resolved.
**Job Requirements**:
- At least a Diploma in IT/ Computer Science/ Networking with 1 year relevant work experience;
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- SD-WAN is a plus
- Network management systems / tools
- Must be able to professionally converse in Mandarin language since this role will be required to support our client based in Hong Kong, Macau & Taiwan
- Ability to speak Cantonese & Hakka will be a plus point
- English proficiency is a must; any other extra language is a plus;
- Analytical & communicatively strong;
- Must be willing to work in 24/7 shift rotation pattern (5 days’ work week, 8 hours per shift)
- Creative & customer focused;
- Team player;
- You are enthusiastic about our core values simplicity, passion and innovation.
- Demonstrated aptitude in identifying challenges, analyzing potential solutions, and making informed decisions to overcome obstacles
**Salary**: RM3,000.00 - RM4,000.00 per month
Ability to commute/relocate:
- Bangsar: Reliably commute or planning to relocate before starting work (required)
-
Service Desk
5 months ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full time**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...
-
IT Operations
6 months ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...
-
Front Desk
6 months ago
Bangsar, Malaysia Hirehub Management Sdn Bhd Full timeWe are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...
-
IT Operation
3 months ago
Bangsar, Malaysia Quess Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...
-
IT Service Desk Analyst
6 months ago
Bangsar South, Malaysia Horizontal Talent Full timeJob description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...
-
IT Operation Service Desk
6 months ago
Bangsar South, Malaysia Quess Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...
-
IT Operations
6 months ago
Bangsar, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time**Kindly drop your resume to Ms. Jea 012 235 9971 WhatsApp** IT Operations & Service Desk Monday to Friday Oeration Hours : 6.00 am to 6.00 pm (2 shift interval). During Australia Daylight savings. Operation Hours :5.00am to 6.00pm (+OT for 5am + (8GMT)) Basic Salary RM3,000 (KPI ALLOWANCE RM300) (LANGUAGE ALLOWANCE RM300) (SHIFT ALLOWANCE RM60)...
-
IT Service Desk Analyst
6 months ago
Bangsar South, Malaysia JAC Malaysia Full timeResponsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...
-
Service Desk Analyst
6 months ago
Bangsar South, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full time**Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...
-
Front Desk @ Customer Service
6 months ago
Bangsar, Malaysia RFC Fitness Sdn Bhd Full timeA customer-oriented approach is essential. To greet all guests and members, understand their needs and wants, efficiently communicate correct information to the best of your abilities, and ensure that all communications to members are performed professionally and in a timely manner. - Effectively handle all feedback and complaints from members/ guests and...
-
Dental Clinic Manager
6 months ago
Bangsar, Malaysia Chai Dental Full timeWe are hiring and expanding our team! Looking to hire a Clinic Manager/Front Desk executive. This position is suitable for those with previous experience with customer service, previous experience working at a dental clinic will be a plus. If you enjoy interacting with people, serving customers, and being a front of house, send us your resume so we can...
-
Front Desk
6 months ago
Bangsar South, Malaysia Bumbu System Full timeGreet guests and provide them with superb customer service. - Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. - Answer all client questions and incoming calls. - Redirect phone calls to the appropriate department and take down messages. - Accept all letters and packages, and distribute...
-
Receptionist Admin Executive
8 months ago
Bangsar South, Malaysia AEON Credit Service (M) Berhad Full timeGreet and welcome visitors with a warm and professional demeanor. - Maintain a clean and organized reception area. - Notify staff of visitor arrivals. - Provide excellent customer service by answering inquiries in person, over the phone. - Direct visitor to the appropriate departments or personnel. - Answer and manage incoming calls, transferring them to the...
-
Customer Service Specialist
6 months ago
Bangsar South, Malaysia Universal Serviced Offices Full time**Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...
-
Customer Service- Front of House
5 months ago
Bangsar, Malaysia Celebrity Fitness Bangsar Village Full time**Job Title: Customer Service at Celebrity Fitness Bangsar Village** **Location**: Bangsar, Kuala Lumpur, Malaysia **About Celebrity Fitness Malaysia**: Hey there, Fitness Enthusiast! Welcome to the exciting world of Celebrity Fitness Malaysia, where we're not just about workouts; we're all about the star experience! At Celebrity Fitness, we believe that...
-
Assistant Manager
6 months ago
Bangsar, Malaysia AEON Credit Service (M) Berhad Full timeResponsible in resolving customer’s dispute, handling Financial Mediation Bureau cases due to appeal by customers, calling and replacing compromised cards, and transactions monitoring (post verification). - Ensure proper documentations are to support the disputed transactions. - Perform retrieval request of the CCTV (if any) & conversation for...
-
Front Office Supervisor
6 months ago
Bangsar South, Malaysia UOA Hospitality Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
-
Front Office Supervisor
6 months ago
Bangsar South, Malaysia UOA Hospitality Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
-
Technical Assistant
6 months ago
Bangsar, Malaysia Cretev Sdn Bhd Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve...
-
Technical Assistant
6 months ago
Bangsar, Malaysia Cretev Sdn Bhd Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve...