Service Desk Manager

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**JOB DESCRIPTIONS**: - Regularly monitor, review, and analyze operational and performance based metrics to determine/recommend opportunities for improvement and/or training initiatives - Ensure Shift Leads (Day, Swing, and Mid shifts) are apprised of the service level performance (metrics), planned/unplanned outages, ongoing Engineering initiatives, and...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Based in their Puchong office, the prospective employer is the sole distributor in Malaysia (online and offline) for some China products. You will be in charge of only Malaysia E-commerce in 3rd Party platforms (Shopee and Lazada (with TikTok to be added later). You will report directly to the Director of the company. Essentially, the core scope of...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

Service Desk Engineer (English + Japanese)At TIME's group, we're committed to sustainable development for our future. Our organization is built on the principles of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital...

Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

**Responsibilities**: - Managing, prioritizing, and documenting incoming requests from staff and students and service desk, plan to extend the helpdesk system with contextual integrations when are required. - Provides technical support for both software and hardware within agreed Service Level Agreements (SLA) and streamlines service desk management...

Service Desk EngineerWe are seeking a skilled Service Desk Engineer to join our team at Tata Consultancy Services, Asia Pacific. As a Service Desk Engineer, you will play a critical role in providing technical support to meet end-user satisfaction.Key Responsibilities:Provide timely and effective technical support to resolve user issues.Monitor and respond...

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

**The Opportunity** An exciting Service Desk role has just become available at one of Australia's most respected global insurance. Our client is growing their team of Desk side Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

The Service Desk provides a single point of contact for all IT related problems and inquiries. Service Desk takes responsibility for the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure-related problem and queries. - To...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

**Key Responsibilities**: - Develop and manage retail marketing team to support the marketing plan and achieve business objectives. - Develop and implement integrated marketing plans to drive sales and brand awareness of our Global Brands across both online and offline retail channels. - Collaborate with the sales and operation team to create and execute...

People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business. - Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service. - Risk...