Restaurant Operations Manager

1 week ago

Klang, Selangor, Malaysia Hunters International Sdn Bhd Full time
Job Description

About the Role:

We are seeking an experienced General Manager to lead our operations and drive business growth in Malaysia.

Key Responsibilities:

  • Financial Perspective:
    • Collaborate with operations managers, heads of department, and business associates to drive revenue growth and increase market share.
    • Consolidate and oversee budget, spending, financial forecast, and resource allocation to achieve financial performance and operational targets.
    • Work with C-Suite/Board of Directors on strategic initiatives via conducting feasibility studies, making business proposals, and implementing business plans to meet SGG business goals and objectives.
    • Monitor political and economic situations in Malaysia to forecast business threats and opportunities.
  • Customer Perspective:
    • Partner with marketing and operations teams to create and implement effective marketing and branding strategies, monitor brand recognition, and create awareness programs to enhance brand image and drive revenue growth.
    • Improve customer satisfaction rating.
    • Develop and implement plans to acquire and manage customer information through CRM or internal databases.
  • Operations Perspective:
    • Collaborate with country head, director of management services, operations manager, and head of department to ensure operational standards, process efficiency, food quality, and brand consistency.
    • Review and ensure adherence to policies, guidelines, and procedures, maintain accurate records, instill proper operational controls, and administrative and reporting for effective management and target achievement.
    • Provide leadership to ensure compliance with brand standards, franchise agreements, business codes of conduct, governance framework, and principles, as well as applicable laws and regulations.
    • Lead quick and effective responses to all operational and business-related matters and formulate and execute strategies for preventing and managing crises or emergencies.
  • People Perspective:
    • Set clear goals with performance metrics and oversee their achievement through effective leadership in attracting, managing, developing, and retaining key talents.
    • Work with HR to foster a success-oriented and outcome-driven culture, promote engaging and high-performing leaders who drive and deliver business initiatives.
    • Collaborate with HR to develop people strategies that align with SGG vision, mission, and core values and ensure understanding and commitment of adoption and execution by all employees.

Requirements:

  • Degree in business, entrepreneurship, management, finance, or related field.
  • At least 10 years proven experience in a leadership or management role in an MNC or a company with more than 40 outlets in Malaysia, including with min. 5 years exposure in food and beverage industry.
  • Good understanding of Malaysia business environment, competitive landscape, and operational challenges in F&B sector.
  • Proficient in managing entire restaurant business process, including budgeting and forecasting with strong numerical instincts.
  • Strong analytical and critical thinking skills with proven track record in improving financial and operational results.
  • Excellent people skills with good leadership and management qualities.
  • Good verbal and written communication in English/national language with impactful presentation skills and competent public speaker.
  • Self-disciplined, outcome-driven person with dynamic personality to always strive for better results.
  • Business travel and working on weekends/public holidays is required at times.
  • Expected to display Company's core values at all times.

Compensation:

RM 20,000 - RM 25,000 per annum.

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