Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Company Background:
Talent Recruit is a trusted recruitment agency specializing in comprehensive lorry services. With over 15 years of industry experience, we offer expertise in A/C/KA lorry permits, road tax renewals, and insurance, catering to clients across Peninsular Malaysia.
Job Description:
- Respond promptly to customer inquiries via various communication channels.
- Assist customers with order tracking, delivery status updates, and return processing.
- Handle product return and exchange requests efficiently and professionally.
- Resolve post-purchase complaints and issues, ensuring customer satisfaction.
- Provide accurate information regarding product care, usage, and return policies.
- Document customer interactions and transactions in our CRM system.
- Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
- Maintain a high level of product knowledge to better assist customers with post-purchase queries.
- Participate in training and development programs to enhance skills and knowledge.
Job Requirements:
- Ability to speak, write, and read Mandarin is an added advantage.
- SPM or equivalent.
- Fresh Graduates are encouraged to apply.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- A positive attitude and a team player mentality.
Other info and benefits:
- Training Provided with yearly company trips
- EPF/SOCSO
- Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
- Annual Leave (Starting from 10 days)
- Medical claim
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