Customer Service Representative

1 month ago


Malacca, Melaka, Malaysia Talent Recruit Full time

Job Title: Customer Service Representative

Company Background:

Talent Recruit is a trusted recruitment agency specializing in comprehensive lorry services. With over 15 years of industry experience, we offer expertise in A/C/KA lorry permits, road tax renewals, and insurance, catering to clients across Peninsular Malaysia.

Job Description:

  • Respond promptly to customer inquiries via various communication channels.
  • Assist customers with order tracking, delivery status updates, and return processing.
  • Handle product return and exchange requests efficiently and professionally.
  • Resolve post-purchase complaints and issues, ensuring customer satisfaction.
  • Provide accurate information regarding product care, usage, and return policies.
  • Document customer interactions and transactions in our CRM system.
  • Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
  • Maintain a high level of product knowledge to better assist customers with post-purchase queries.
  • Participate in training and development programs to enhance skills and knowledge.

Job Requirements:

  • Ability to speak, write, and read Mandarin is an added advantage.
  • SPM or equivalent.
  • Fresh Graduates are encouraged to apply.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle stressful situations and manage multiple tasks simultaneously.
  • Strong attention to detail and organizational skills.
  • A positive attitude and a team player mentality.

Other info and benefits:

  • Training Provided with yearly company trips
  • EPF/SOCSO
  • Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
  • Annual Leave (Starting from 10 days)
  • Medical claim


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