Cybersecurity Support Engineer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet, Inc. Full time
About the Role

We are seeking a highly skilled Cybersecurity Support Engineer to join our team at Fortinet, Inc. As a key member of our support team, you will play a critical role in providing technical assistance to our customers and partners across the APAC Region.

Key Responsibilities
  • Provide expert technical support via phone, chat, and web-based systems to resolve customer issues.
  • Analyze and investigate complex technical problems involving Fortinet products, with a focus on Management FortiManager, FortiAnalyzer, FortiPortal, and FortiCloud solutions.
  • Develop and implement effective solutions to address customer concerns.
  • Collaborate with the R&D department to report software or hardware-related issues and drive product improvements.
  • Manage technical cases, escalate, and control expectations to ensure timely resolution.
  • Assist less experienced team members and contribute to internal knowledge sharing initiatives.
  • Develop and maintain technical documentation to enhance internal and external knowledge bases.
Requirements
  • 5+ years of experience in a similar role.
  • Strong understanding of data networking protocols, including TCP/IP, routing, and switching.
  • Previous experience with network management and log analysis tools, as well as Fortinet FortiGate firewalls.
  • Solid working knowledge of the Linux operating system.
  • Ability to analyze network traffic traces using Wireshark.
  • Experience with VMware and/or other virtualization technologies.
  • Knowledge of Python, Perl, and Bash shell scripting languages.
  • JSON and XML data structure knowledge.
  • Javascript knowledge.
  • Familiarity with API development tools.
  • Advanced understanding of web application concepts, security, and vulnerabilities.
  • SQlite, Postgress, and MySQL database knowledge.
  • Strong troubleshooting and problem-solving skills.
  • Fortinet NSE5 certification is an advantage.
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of training and experience.
  • Advanced knowledge of English (written and spoken) and other languages are an advantage.
  • Effective and clear communication skills.
  • Positive customer-oriented attitude.
Why Join Us

At Fortinet, we value diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

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