Strategic Donor Experience Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

**About Us**

Talent Recruit is a leading recruitment agency providing expert solutions to various industries.

We are representing our client, a well-established humanitarian organization dedicated to providing humanitarian and developmental aid worldwide.

**Job Overview**

This role offers an exciting opportunity to join a dynamic team in shaping the donor experience strategy and driving long-term growth.

**Estimated Salary:** RM 120,000 - RM 180,000 per annum (dependent on experience)

Key Responsibilities:

  • Provide strategic guidance on Donor Care, Retention, and Value Maximization to optimize fundraising potential while enhancing operational systems.
  • Leverage technology, including Salesforce and Marketing Cloud, to develop and execute an omnichannel Donor Experience strategy.
  • Lead and guide the Donor Experience team in developing core competencies, providing training, and building staff skills.
  • Foster cross-sectional collaboration between fundraising, communications, and programs to ensure synergy in advocacy, messaging, and communications.

Requirements:

Candidate must be open to working in Malaysia.Bachelor's or Master's degree in Business, Marketing, or equivalent required.Minimum 4-5 years of professional experience in managing customers/donors with a proven track record in driving income growth.At least 2-3 years of experience in leading and managing teams and projects.Good communication skills in English and Bahasa Malaysia required.Proficiency in digital analytics and cross-channel CRM systems, as well as experience using tools and dashboards for analysis and decision-making.

How to Apply:



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