Electronics Service Specialist

8 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time
Job Title: After Sales Service Technician

We are seeking a skilled After Sales Service Technician to join our team at Glints. As a key member of our customer support team, you will play a crucial role in ensuring customer satisfaction by responding to customer complaints and providing technical support for electromechanical products.

Key Responsibilities:

  • Respond to customer complaints and support the sales department in a timely manner.
  • Analyze and follow up on technical product problems reported by customers, taking preventive actions and providing appropriate solutions.
  • Conduct regular quality visits to major customers, collect and summarize after-sales issues, and collaborate with technical, production, and R&D teams to suggest product optimizations.
  • Prepare technical support materials, including documents, videos, inspection reports, and service manuals, to assist customers.
  • Classify and analyze fault data from after-sales maintenance, providing insights to the quality department for continuous improvement.

Requirements:

  • SPM, Diploma, or higher in electronics or a related field.
  • Min. 1-2 years of experience in international after-sales or customer service for electromechanical products, with strong electronic fault analysis and judgment skills.
  • Experience working in international markets, solving issues in international business is preferred.
  • Proficiency in Chinese and English (listening, speaking, reading, writing), strong communication skills to handle customer complaints and provide timely responses.
  • Understanding of electronic circuits and structures, with the ability to accurately and quickly identify faulty components.
  • Proficiency in office software; a flexible, clear-thinking mindset; strong sense of responsibility and time management.
  • Healthy, energetic, with strong stress tolerance and good teamwork spirit.
  • Prior experience in fixing small electric appliances.
  • Ability to manage multiple tasks efficiently under pressure.


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