IT Support Specialist
7 days ago
We are a leading cryptocurrency exchange with 40 million users, offering a professional platform for crypto investors and traders. Our team is dedicated to providing exceptional service and support.
Job DescriptionWe are seeking a skilled IT Desktop Specialist to join our Global HQ in Dubai. As a key member of our IT team, you will be responsible for providing local and remote desktop support, managing IT operations, and ensuring optimal IT service delivery for our stakeholders.
Key Responsibilities:
- Desktop Support: Provide local IT desktop services in the Dubai office, including employee onboarding/offboarding, all-hands meeting/event support, and remote IT support for other similar time zones.
- System Maintenance: Manage and troubleshoot the local office IT systems, including Lark Rooms, projectors, and Audio/Video Systems, ensuring all are secure and operational.
- Network Optimization: Ensure and optimize the office network, maintaining server room facilities, including servers, firewalls, switches, and APs.
- Global IT Collaboration: Communicate and coordinate with global IT teams regarding IT policy implementation, system establishment, and updates as needed.
- Vendor Management: Oversee local IT vendor management, including project monitoring for office renovations and expansions, and manage monthly preventative maintenance.
- Procurement & Inventory: Handle procurement of local IT hardware and accessories, maintaining optimal inventory levels, and collaborate with the global finance team for stock-taking tasks.
- Helpdesk Management: Achieve IT helpdesk targets and collaborate with the global IT team to resolve issues and incidents promptly and professionally.
- Ambassadorial Role: Act as an ambassador for the IT team, ensuring high communication standards, professionalism, and efficiency in all tasks.
Requirements:
- Bilingual: Fluent in English and Mandarin to effectively interact with a diverse range of stakeholders.
- Experience: At least 5 years of experience in IT operations and Level 1/Level 2 end-user support, with a strong understanding of MacBook OS and Google Workspace.
- VIP Support: Proven experience in supporting VIP users, with a customer-focused and outgoing approach.
- Technical Skills: Ability to manage and maintain IT systems, including servers, firewalls, and audio/video equipment.
- Problem Solving: Strong ability to solve problems independently and efficiently, ensuring minimal disruption to operations.
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