FX/Crypto Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time
Company Overview

SummitNext Technologies Sdn Bhd is a Malaysia-based Business Process Management (BPM) company offering multilingual customer service and tele-sales support to clients globally. Our cost-effective solutions cater to small and mid-size organizations, providing exceptional service levels.

We partner with well-established regulated online trading platforms like our current client, who offers superior market conditions for investors to diversify their portfolios.

Job Details

Location: KLCC area, accessible via KLCC LRT Station

Shift Hours:

Day Shift Office-based: 8:00 AM - 5:00 PM
Work-from-home options available: 2:00 PM - 11:00 PM

Responsibilities
  • Provide top-notch customer service and support to clients (90% non-voice & 10% voice)
  • Maintain and update accurate customer records in the system
  • Collaborate with internal teams for smooth service delivery
  • Respond to customer inquiries and resolve issues promptly and effectively
  • Work with other departments to escalate and address customer concerns
Requirements
  • Language proficiency: Fluent in both Chinese and English (written and spoken)
  • Strong communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Detail-oriented with excellent problem-solving abilities
  • Positive attitude, adaptability, and proactive approach to customer service
Salary Information

The estimated salary for this position is RM 35,000 - RM 45,000 per annum, depending on experience and qualifications.



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