FX/Crypto Customer Service Representative
2 weeks ago
SummitNext Technologies Sdn Bhd is a Malaysia-based Business Process Management (BPM) company offering multilingual customer service and tele-sales support to clients globally. Our cost-effective solutions cater to small and mid-size organizations, providing exceptional service levels.
We partner with well-established regulated online trading platforms like our current client, who offers superior market conditions for investors to diversify their portfolios.
Job DetailsLocation: KLCC area, accessible via KLCC LRT Station
Shift Hours:
Day Shift Office-based: 8:00 AM - 5:00 PM
Work-from-home options available: 2:00 PM - 11:00 PM
- Provide top-notch customer service and support to clients (90% non-voice & 10% voice)
- Maintain and update accurate customer records in the system
- Collaborate with internal teams for smooth service delivery
- Respond to customer inquiries and resolve issues promptly and effectively
- Work with other departments to escalate and address customer concerns
- Language proficiency: Fluent in both Chinese and English (written and spoken)
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Detail-oriented with excellent problem-solving abilities
- Positive attitude, adaptability, and proactive approach to customer service
The estimated salary for this position is RM 35,000 - RM 45,000 per annum, depending on experience and qualifications.
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