Training and Development Lead
6 days ago
About the Company
Hunters International Sdn Bhd is a leading global snack chain with an extensive network of over 1,800 stores worldwide. With a strong presence in Thailand and a rapidly growing footprint in Malaysia, our company is poised for further expansion.
Job Overview
We are seeking a highly skilled Training and Development Lead to oversee and execute our end-to-end training process. The ideal candidate will be service-focused, self-driven, and eager to grow with our organization.
Key Responsibilities
- Training Plan and Schedule Development and Execution: Map out comprehensive training plans, schedules, and key objectives for outlet staff to ensure effective training that meets company standards and goals.
- Training Needs Assessment: Identify and assess company-wide training needs, adapting to evolving requirements in operational standards and employee competencies.
- Training Program & Modules Development: Design and deliver impactful training programs, including necessary aids and materials, to support employee skill enhancement and consistent service standards.
- Post-Training Feedback and Assessment: Gather feedback from trainees after each session, using it to assess instructional effectiveness and impact on employee skills and KPIs.
- Customer Service Standards Training: Train team members to uphold best-in-class customer service standards, ensuring a consistent and positive customer experience.
- Company Culture and Core Values: Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.
- Policy Enforcement for Training and Development: Ensure all training and development plans align with company policies and operational goals.
- Daily, Weekly, and Monthly Reporting: Prepare and deliver regular reports on training plans, progress, and any operational issues impacting training.
Required Skills and Qualifications
- Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field.
- Minimum of 3-5 years of experience in training and development, preferably in a retail, food service, or customer service environment.
- Proven experience in designing and implementing training programs at multiple locations.
- Excellent analytical, problem-solving, and decision-making skills.
- Self-driven, accountable, and passionate about results.
- Resourceful, energetic, and eager to drive impact.
- Adaptive, innovative, and agile.
- Growth mindset with a shared vision to grow the company.
- Strong business acumen with adept problem-solving skills.
- Inclusive team player in an empowered start-up environment.
Compensation Package
The estimated salary for this role is MYR 5,000 - MYR 7,000 per month, depending on experience. Additional benefits include annual leave (16 days) and medical insurance (RM 1,000 per year). Bonus eligibility is subject to performance.
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