Training and Development Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

About the Company

Hunters International Sdn Bhd is a leading global snack chain with an extensive network of over 1,800 stores worldwide. With a strong presence in Thailand and a rapidly growing footprint in Malaysia, our company is poised for further expansion.

Job Overview

We are seeking a highly skilled Training and Development Lead to oversee and execute our end-to-end training process. The ideal candidate will be service-focused, self-driven, and eager to grow with our organization.

Key Responsibilities

  • Training Plan and Schedule Development and Execution: Map out comprehensive training plans, schedules, and key objectives for outlet staff to ensure effective training that meets company standards and goals.
  • Training Needs Assessment: Identify and assess company-wide training needs, adapting to evolving requirements in operational standards and employee competencies.
  • Training Program & Modules Development: Design and deliver impactful training programs, including necessary aids and materials, to support employee skill enhancement and consistent service standards.
  • Post-Training Feedback and Assessment: Gather feedback from trainees after each session, using it to assess instructional effectiveness and impact on employee skills and KPIs.
  • Customer Service Standards Training: Train team members to uphold best-in-class customer service standards, ensuring a consistent and positive customer experience.
  • Company Culture and Core Values: Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.
  • Policy Enforcement for Training and Development: Ensure all training and development plans align with company policies and operational goals.
  • Daily, Weekly, and Monthly Reporting: Prepare and deliver regular reports on training plans, progress, and any operational issues impacting training.

Required Skills and Qualifications

  • Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in training and development, preferably in a retail, food service, or customer service environment.
  • Proven experience in designing and implementing training programs at multiple locations.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Self-driven, accountable, and passionate about results.
  • Resourceful, energetic, and eager to drive impact.
  • Adaptive, innovative, and agile.
  • Growth mindset with a shared vision to grow the company.
  • Strong business acumen with adept problem-solving skills.
  • Inclusive team player in an empowered start-up environment.

Compensation Package

The estimated salary for this role is MYR 5,000 - MYR 7,000 per month, depending on experience. Additional benefits include annual leave (16 days) and medical insurance (RM 1,000 per year). Bonus eligibility is subject to performance.



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