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Automotive Service Advisor

2 weeks ago


Seremban, Malaysia Circle & Star Auto Sdn Bhd Full time

Key Responsibilities:
Customer Interaction:
Greeting customers, understanding their vehicle issues, and explaining recommended repairs and maintenance.
Service Consultation:
Advising customers on necessary repairs, providing cost estimates, and explaining potential cost savings or warranty options.
Communication:
Liaising between customers, technicians, parts departments, and warranty teams to ensure efficient service delivery.
Documentation:
Creating service orders, documenting repair details, and logging labor and parts costs.
Problem Solving:
Addressing customer complaints, resolving issues, and managing any delays in service.