Wellness & Resiliency Manager

5 days ago

Kuala Lumpur, Malaysia Teleperformance Full time

Overview:
**Overall Responsibilities**:

- In collaboration with Operations, Global Wellness and Resiliency and Human Resources Management, reviews client specifications and develops the project plan and implementation of the resiliency pr0gram
- Identifies resource needs for the project, ensures expectations, and goals are fully communicated to relevant team members from the functional areas and resiliency counselors
- Establishes responsibility for assigned project/s tasks/milestones
- Communicates processes and monitors project progress and compliance
- Identifies roadblocks and works with relevant stake holders to resolve issues such that requirements are met.
- Participates in analyzing and resolving problems associated with program
- Understands and communicates the inter-dependencies of various systems/products in meeting customer needs
- Completes reporting and other duties for projects and day to day operational assignments
- Takes ownership for Wellness and Resiliency implementation.
- Coordinates the exchange of Policy-related information from/with the Client and disseminates across teams and ensure all the resources provided are available to implement program.
- Maintains regular contact and gives feedback to stakeholders with regard to Policy-related changes for the successful enforcement of the policies/program
- Engages with all stakeholders regularly to ensure robust and consistent enforcement and correct understanding of resource constraints, policy issues or inconsistencies timely
- Ensures continuous improvement of overall program
- Ensures compliance with SOW related wellness and resiliency requirements

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