Customer Service Manager Klang.

2 weeks ago


Klang, Malaysia AGENSI PEKERJAAN NS SHUE Full time

JOB VACANCY

POSITION - CUSTOMER SERVICE MANAGER

LOCATION - KAMPUNG JAWA, KLANG

SALARY- RM 5000-6000

Job Responsibility

Provide solutions and initiative and understand customer's need to improve customer experience
Ensure high customer satisfaction level to retain customers
Monitor and enhance the overall CS team performance
Assess and evaluate CS member's performance and set their development plans
Implement relevant systems
Suggest and implement strategy to improve
Manage technical engineer team including hiring and constantly try to improve coverage across region
To implement the After Sales strategies and ensure sales target on service meet
Sales presentation, technical support and after sales service meet promptly
Monitoring bad debts collection
Ensure all customers issues are resolved
Manage & coordinate team & jobs

Job Requirement

At least 5 Years(s) of working experience in the related field is required for this position
Preferably Manager specialized in Customer Service or equivalent
Excellent leadership skill
Provide regular information & reports for senior management meetings and other departments as required
Excellent analytical solving, interpersonal and communication skills
Required skills: Microsoft Power Point, Works & Excel
Perform any others tasks as assigned by management

AGENSI PEKERJAAN NS SHUE SDN BHD.

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus



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