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IT Support(Cantonese and Mandarin)

2 weeks ago

Kuala Lumpur, Malaysia Agensi Perkerjaan Regeneration Resources Sdn Bhd Full time

Provide a world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion
- Support installation, configuration, and support on various platforms
- Accurately document all work performed through ticketing system including details and outcomes
- Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report reoccurring problems
- Update licenses, subscriptions and user management;
Requirement
- Degree in Technology Field or equivalent years of experience
- Combination of 1 to 3 years in a help desk, service desk and other IT related positions
- Demonstrated professionalism in resolving customer issues
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
- Commitment to meet and exceed individual and team KPIs
- Excellent written and verbal communication skills in Cantonese BM, English

**Salary**: RM1,200.00 - RM4,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- IT tech: 1 year (required)

**Language**:

- Cantonese (required)
- English (required)
- Mandarin (required)