Student Programme Manager

2 weeks ago

Kuala Lumpur, Malaysia Yayasan AFS Antarabudaya Malaysia Full time

**PROGRAMME OPERATIONS**
- Ensure that growth targets are reached and based on viable planning, coordination and evaluation.
- Ensure all programmes adhere to AFS policies, procedures, guidelines and quality standards, including timely placements and monthly contacts.
- Implement risk management and crisis communications plans and procedures.
- Manage customer expectations and ensure that AFS is held in high esteem by the customers, e.g. demonstrated through a high satisfaction rating in service evaluations.
- Identify and address potential liabilities and effectively handle episodes of poor customer service.
- Foster continuous improvement in educational content and service delivery through systematic monitoring and review of programme processes.
- Coordinate all necessary activities to implement programme plans. Ensure that the planned targets are reached. Maintain an overview on all sending programmes and their administration in the country.

**PROGRAMME DEVELOPMENT**
- In close cooperation with the National Director and the Board, set goals, develop strategies and set priorities for programme development in Malaysia.
- Continually assess the existing and future market for intercultural education and, If necessary, make changes in the organization to ensure competitive advantage.
- Ensure market demand and potential are met-both within the AFS Network and within the organization’s particular territory.
- Pursue opportunities to achieve growth and ongoing programme development.
- Develop relationships and alliances that will benefit AFS and enhance the AFS brand.
- In close cooperation with the National Director and the Board, set goals, develop strategies and set priorities for programme development in Malaysia.

*

**OTHER**
- To develop and update the practices, policies, processes and procedures in Programme Operations & Development.
- Assume supplementary responsibilities as designated by the National Director.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Professional development
- Work from home

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- working: 2 years (preferred)

**Language**:

- Fluent English (required)

**Location**:

- Kuala Lumpur (preferred)

Work Location: In person

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