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Customer Experience Support Coordinator

2 weeks ago

Kota Damansara, Malaysia SPEEDHOME Full time

Answering customer inquiries, scheduling sales appointments, and following up with customers about their case/order status.
- Compiling a daily list of sales leads, delegating tasks to the sales department, and providing sales data and guides to the sales department.
- Developing and monitoring performance indicators for sales members, managing sales tracking tools, compiling reports.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for sales, account statuses, and other problems.
- Handling administrative duties for the Department and its management teams.

Working Hours are fixed from 10am - 7pm- Contract Basis: 2 weeks contract - 3 months contract - 1 year contract**Job Requirements**
- Minimum SPM qualifications (Fresh graduates are encouraged to apply)
- Possess a service-oriented mindset with excellent communication/etiquette skills.
- Good verbal and written communication in Bahasa Melayu & English
- Strength in communication and competence in consulting and giving accurate directions to customers.
- Positive & serving attitude, professionalism, patience, friendliness, and engagement towards customers, continuously demonstrating confidence, reliability, and integrity in difficult situations.
- **Added advantage** if you have the ability to stay calm when customers are stressed or upset.
- About SPEEDHOME**People say it's hard, but we do it anyway**:

- Since 2015, Speedrent Technology SDN BHD has disrupted the traditional rental and property market by combining protection and technological innovation.- Partnered with Allianz General Insurance, we provide an accessible and secure home rental platform for landlords and tenants. With SPEEDHOME, landlords can secure their property with Allianz General Insurance up to RM42,000, making way for our infamous **Zero Deposit scheme.**
- In 2019, we started a new chapter -_ _as SPEEDHOMESPEEDHOME has since exceeded 100,000+ downloads, 25,000+ property listing, and 250+ chat inquiries on a daily basis. What started out as a simple wish to help others have now transformed into a unique selling point that has the power to eliminate mandatory security + utility deposits, both of which have no place in today's world.
- Another innovation worth noting is our work in **reducing rental defaults by up to 70%** via background checks and filtering credit scores for all tenants keen on using SPEEDHOME to rent a place.