IT Field Support

1 week ago

Kuala Lumpur, Malaysia Skill Quotient Technologies Sdn Bhd Full time

**Responsibilities**:

- Provide first level support of overall systems availability, inclusive management of Board members and Senior Managements (SMC), Business Units (BU), Remisiers and Day Traders.
- Ensure efficient and effective use of resources in its day-to-day operations
- Execute the robust operating controls, policies, processes and systems that are aligned to business and meet regulatory requirements
- To ensure the quality-driven in IT Workplace Services Support processes and procedures in compliance to all projects or BAU.
- Implement, as appropriate (i.e. on-site, off-site etc.) services for all IMAC and Deskside Break Fix computing devices and peripherals including delivery processing in accordance with Service Level by location.
- Execute, as appropriate, all Installations, de-Installations, cascades, moves, additions, refurbishments and changes for all equipment, software, and related services at designated AHIB sites.
- Ability to troubleshoot and provide at least Level 1 support

**Requirements**:

- 1-3 years working experience in IT Field Support experience in desktop support and networking
- Minimum diploma in IT related field
- Good understanding of information technology, regulations, and knowledge of the Bank’s business
- Good interpersonal and communication skills to interact with different levels of stakeholders and employees
- Strong cultural sensitivity to manage relationships with people from diverse cultures

Pay: RM2,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

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