Internship As Travel Agency

16 hours ago


Pandan Jaya, Malaysia Asuma Travel Sdn Bhd Full time

**Open to**: Diploma & Degree students in Tourism, Business, Marketing, or related fields

**Job Summary**:
We are seeking enthusiastic interns to join our dynamic team at Asuma Travel Sdn Bhd. This internship offers hands-on experience in the travel industry, focusing on lead follow-ups, operations documentation, and customer experience tasks. Interns will be involved in key support roles that do not include purchasing or financial transactions.

**Key Responsibilities**:
**1. Sales Support (Lead Follow-Up)**
- Assist in tracking client inquiries and updating lead statuses in the CRM or sales tracker.
- Help prepare client proposal drafts and simple quotation summaries (non-purchasing related).

**2. Operations (Documentation Process)**
- Support the team in preparing tour or trip-related documentation (e.g. itinerary sheets, consent forms, internal checklists).
- Organize and maintain digital filing systems related to clients and trips.
- Assist in compiling reports after trip completions.

**3. Customer Experience**
- Support pre-departure briefings and handle feedback collection from clients.
- Assist in managing client communication before and after travel.
- Help prepare client experience surveys or basic travel guides.

**Learning Outcomes**:

- Exposure to the workflow of a travel agency.
- Practical communication and administrative skills.
- Understanding of customer experience practices in tourism.

**Requirements**:

- Good communication skills in Bahasa Malaysia & English
- Detail-oriented and organized
- Basic computer literacy (Google Workspace, Excel/Docs)
- Willing to learn and work as a team

**Job Type**: Internship
Contract length: 6 months

Pay: RM500.00 per month

**Benefits**:

- Opportunities for promotion
- Work from home

Ability to commute/relocate:

- Pandan Jaya: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Expected Start Date: 08/01/2025



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