Assistant Manager
2 days ago
**Assistant Manager - Front Office**
- **Requirements**_
- Able to work on night shift
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels
- Able to work on weekend and public holiday.
- Good command in English and Bahasa Malaysia
- **Benefits**_
- Night Allowance
- 2 Off Day Per Week
- Duty Meal
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount
**Job Types**: Full-time, Permanent
Pay: From RM2,600.00 per month
**Benefits**:
- Maternity leave
- Professional development
Ability to commute/relocate:
- Kuantan: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Work Location: In person
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