Customer Service Executive

4 days ago

Kuala Lumpur, Malaysia Forest Algo SDN BHD Full time

Forex Forest is a renowned FinTech and EdTech brand established in 2017.
- The role Customer Service Executive will work on shift basis(including Sun and Sat, 9am - 6pm or 2pm - 11pm).

**The Role**
- Assist in maintaining high-quality customer service functions from the ground up.
- Handle customer requests, resolve issues, and provide appropriate solutions in a professional and friendly manner.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
- Perform any other ad-hoc duties assigned by the Headquarters related to customer service.

**What We Require from You**
- Bachelor's degree in any related discipline.
- Minimum of 1 year of relevant experience in customer service
- Result-oriented and self-motivated with a strong attention to detail
- Proficient in MS Office, particularly Excel
- Proficient in Google Workspace
- Languages required: Cantonese (Speaking is a must), Chinese (Writing is a must), English.

If you have a passion for providing exceptional customer service, are self-motivated, and eager to contribute to a renowned FinTech and EdTech company, we would love to hear from you. Please submit your resume and any relevant work experience or certifications.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Evening shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

**Language**:

- Cantonese (preferred)
- Mandarin (preferred)

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