Customer Service Specialist

2 weeks ago


Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.**

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients.

**Position**

Customer Service Specialist (Damansara City Mall)
- Offerings and provide accurate information to customers, including product features, pricing, availability, and usage guidelines.
- Responsible for managing customer accounts, updating information and handling account-related queries or modifications.
- Maintain accurate records of customer interactions, transactions, complaints and resolutions for future reference and analysis.

**Job Requirements**
- Diploma or above in any field.
- Preferable to have a minimum of 1 years experience in Customer Service-related areas.
- Working experience in the call centre or automotive preferred.
- A quick and willing learner that can master all details of our product and call taking techniques.
- Customer-centric / Strong customer service mindset.

**Job Type**
- 5 days a week, rotational shift

**Salary**
- Basic RM3000
- KPI allowance up to RM300

**Benefits**
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development

**Expected Start Date**:

- Immediately



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