Regional Account Operations Manager

6 hours ago

Kuala Lumpur, Malaysia Hewlett Packard Full time

**What a Regional Account Operations Manager does at HP**:
As Account Operation Manager (AOM), you will be responsible to oversee the account operation end to end, you will be aligned to selected high focus End User accounts across** Australia and New Zealand**. The vertical coverage will include **Global outbound, Corporate, Retail and Public sector**. Your focus on **strategic initiatives, eCommerce adoption, process improvement and experience in relationship management, will be key in driving a positive Customer experience.**
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
- Plans and leads business analyses and provides recommendations to sales teams and business units.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
- Prepares and runs operational performance reviews (QBR) with the customer and drives improvement plans.
- Consults and advises on operational matters of high complexity to internal clients up to the Director level.
- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.
- Contributes to business
- or function-wide solutions that impact multiple business units and/or countries.
- Typically partner up and colloborate with internal clients up to the Director level.
- Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development.
- Assist and promote digital buying experience both internal and external clients.

**Individuals who do well in this role at HP, usually possess**:

- Bachelor’s degree or equivalent experience
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 1-2 years of experience supporting global/regional accounts or large, complex domestic accounts.
- Strong in Analytical and Problem Solving
- Strong business acumen and experience in Ecommerce Storefront or DaaS will be a bonus.
- Developing Leadership, negotiation and influence skills.
- In-depth understanding of core company businesses and the revenue cycle.
- Advanced knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Demonstrated project management, problem solving, and analytical skills.
- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Proven ability to establish and maintain strong relationships with external customers/partners up to the Director level.
- Ability to identify and implement customer-specific process improvements
- Exceptional organisational skills, ability to work to deadlines and attention to detail
- Experience in coordinating teams to achieve project and growth outcomes
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._

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