Hotel Concierge

3 days ago

Ipoh, Malaysia Headlines International Full time

**Guest Assistance**:

- Greet guests warmly upon arrival and assist with check-in procedures.
- Provide information about hotel facilities, services, and amenities.
- Offer recommendations for local attractions, restaurants, entertainment venues, and transportation options.
- Arrange reservations for dining, tours, shows, and other activities as requested by guests.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- **Concierge Services**:

- Coordinate transportation services, including airport transfers, taxi bookings, and car rentals.
- Assist guests with luggage handling and storage.
- Arrange for special amenities or services such as floral arrangements, special occasion packages, or room upgrades.
- Facilitate ticket purchases for events, attractions, and sightseeing tours.
- Provide directions and maps to help guests navigate the local area.
- **Communication and Coordination**:

- Liaise with other hotel departments, including front desk, housekeeping, and maintenance, to fulfill guest requests and ensure seamless service delivery.
- Communicate effectively with guests to confirm arrangements and address any changes or updates.
- Collaborate with external service providers and vendors to arrange special services or events for guests.
- **Safety and Security**:

- Monitor guest activity in public areas to ensure security and safety.
- Address any security concerns or incidents promptly, following hotel procedures and protocols.
- Provide assistance during emergencies or evacuations, guiding guests to safety and providing necessary support.
- **Administrative Tasks**:

- Maintain accurate records of guest interactions, requests, and reservations.
- Process billing and payment transactions for concierge services rendered.
- Prepare reports summarizing guest preferences, feedback, and service trends.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Meal provided

Schedule:

- Rotational shift

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