Customer Service Executive

1 week ago

Kuching, Malaysia Allianz Full time

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?
As a front-line representative under One Allianz Customer Service, you will deliver efficient, customer-centric support for both General and Life Insurance. Your role focuses on understanding customer needs, ensuring seamless walk-in service experiences, and supporting decentralized services by actively engaging with agencies and policyholders. You will also assist the Branch or Operations Manager in overseeing daily branch operations and administration.
**You'll be responsible for**:

- Maintain broad knowledge of AGIC and ALIM products and services
- To ensure issuance of Motor and Non-Motor Insurance according to company guidelines
- To ensure payments are collected on Cash Before Cover (CBC) for walk in customer and official receipt is issued upon payment received.
- Handling and control daily collection, balancing and reconciliation for life insurance:

- Handling and control daily collection, balancing and reconciliation
- Prepare and submit Ad-hoc report within turnaround time (TAT) to Account Department
- Safekeeping of collection, cash float and security documents
- Receipt issuance
- Returned cheque handling
- Decentralization of policy servicing (BPM, financial& non-financial policy changes and reinstatement) and decentralization of claim BPM.
- To ensure compliance of FSA 2013, branch SOPs, guidelines& policies issued by relevant bodies.
- To safeguard assets and promote efficient utilization of resources
- To ensure required licenses are renewed and displayed at designated place.
- Overall Responsible for security of the branch and collection.
- To ensure that services standard is achieved
- Collaborate and exchange best practices among team members from time to time
- Undertake other duties and assignments assigned by Superior/Branch Manager and when required
- To support on claims related matters and responsible for efficient and effective operation on claims concierge service functions by providing quality service to walk-in customer, agents, and marketers.

**Important to your success**:

- Bachelor’s degree in any related field
- Fresh graduates are encouraged to apply.
- 1-2 years of experience in customer service, insurance operations, or branch administration is an added advantage.
- Strong communication and interpersonal skills to engage effectively with walk-in customers, agents, and internal teams.
- Detail-oriented and organized, with the ability to handle cash collections, reconciliations, and documentation accurately.
- Proficient in Microsoft Office and comfortable using internal systems for policy servicing, claims handling, and reporting.
- Familiarity with using ChatGPT for automating routine tasks and enhancing productivity

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