Customer Service Executive Up to 2k Subang Jaya Mon

1 week ago


Subang Jaya, Malaysia BRAINHUNTERS WORKFORCE SOLUTIONS SDN. BHD. Full time

**Salary: RM2000**

**Working Days: Monday - Friday, 9AM - 6PM**

**Working Location: Subang Jaya**

**Responsibilities**:

- Operate telephone stations to manage incoming calls, filter, and transmit them appropriately.
- Address member and client inquiries about programs, healthcare provider access, and plan benefits.
- Handle complaints, channel them to relevant units, and ensure prompt feedback to members.
- Process and validate requests for letters of guarantee for specialist and hospital care based on entitlements and limits.
- Issue and deliver letters of guarantee to patients or providers per entitlements and limits.
- Guide members on personal claims procedures and processing.
- Manage each inquiry and complaint, ensuring proper escalation and resolution.
- Perform additional tasks as assigned by Supervisors or the Head of Department.

**Qualification**:

- Minimum 6 months of call center experience.
- Preferable Malay male
- Proficient in English and Bahasa Malaysia.

**Job Types**: Full-time, Permanent

Pay: From RM2,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)


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