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Customer Success Manager
2 weeks ago
At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team.
This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
**What You Will Do**
- Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
- Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
- Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
- Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
- Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
- Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
- Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
- Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
- Own portfolio health, product usage leading to above average renewals & growth targets
- Identify & proactively manage account risks and is able to maintain below average churn rates
****
Who You Are:
- 5-7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
- Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
- Ability to translate technology into business value and ROI-driven narratives.
- Highly organized, strategic thinker with strong presentation and facilitation skills
- Comfort working across global, cross-functional teams in a fast-paced environment.
- Background in fashion or retail tech preferred but not mandatory.
- Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.
